Shipping policy

Last updated: September 1, 2026

This shipping policy applies to physical products purchased from Cosmic Pulls.

Where we ship

At launch, we ship to valid addresses within the United States only. We do not currently offer international shipping.

Order processing

Orders normally process within 2–5 business days, excluding weekends and holidays. Processing time is separate from carrier transit time. If a product has a different production or preorder timeline, that timing will be stated on the product page or communicated before fulfillment.

Shipping rates and delivery estimates

Available shipping methods, rates, and estimated delivery windows are shown at checkout based on the destination and order. Delivery dates are estimates, not guarantees, and may change because of carrier volume, weather, service disruptions, or other events outside our control.

Tracking

When tracking is available, we will send it to the email address associated with the order after the package is prepared for shipment. Tracking can take time to update after the carrier receives the package.

Addresses and returned packages

Please review the shipping address before placing your order. Contact us immediately if it needs correction. We cannot guarantee an address can be changed after fulfillment begins. Customers may be responsible for additional shipping costs when a package is returned because an address was incomplete, incorrect, or undeliverable.

Lost or damaged shipments

If tracking shows a package as delivered but you cannot locate it, first check with household members, neighbors, and the carrier. If a package appears lost or arrives damaged, contact us promptly through our Contact page with the order number and relevant details. Keep all packaging for a damaged shipment while we review the issue.

Questions

For shipping questions, use our Contact page.