Refund policy

Last updated: September 1, 2026

We want you to feel confident ordering from Cosmic Pulls. This policy explains returns, refunds, cancellations, and problems with an order.

30-day return window

You may request a return within 30 calendar days after your order is delivered. To be eligible, the item must be unused, in the same condition in which you received it, and returned with its original packaging, included accessories, and proof of purchase.

Grade Defender activation

If a Grade Defender has been tapped, claimed, registered, or connected to a Cosmic Vault account, contact us before returning it. We may need to securely remove or transfer its digital ownership connection before the return can be completed. Activation by itself does not automatically remove your return rights, but the secure reset process must be completed.

Starting a return

Start your request through our Contact page. Please do not send an item back without return instructions. If the return is accepted, we will provide the return address and any steps needed to protect the product and its connected digital identity.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or different from what was ordered. Original shipping charges are not refundable unless the return is caused by our error or applicable law requires otherwise. We recommend using a trackable shipping service because we cannot issue a refund for a return we do not receive.

Damaged, defective, or incorrect items

Inspect your order when it arrives and contact us promptly through our Contact page if an item is damaged, defective, or incorrect. Please keep the item and packaging and include clear photos when possible so we can make it right.

Refunds

We will inspect the returned item and notify you whether the refund is approved. Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for your bank or card provider to post the refund. If more than 15 business days have passed after approval, contact us.

Order cancellations

Contact us as soon as possible if you need to cancel an order. We will try to help, but an order cannot be cancelled after it has been fulfilled or handed to the carrier. Once shipped, the standard return process applies.

Non-returnable items

Gift cards and items identified as final sale before purchase cannot be returned, except where required by law. Nothing in this policy limits rights that cannot be waived under applicable consumer-protection law.